Legal
Refund & Return Policy
Last updated: August 4, 2026
7-Day Return Window — Damage-Free Products Only
Hardware products may be returned within 7 calendar days of delivery, provided the product is unused, undamaged, and in its original packaging. Returned products that arrive damaged, tampered with, or missing parts will be rejected and no refund will be issued. Software subscriptions are non-refundable. Please review this policy carefully before purchasing.
1. Overview
Quantumbees Infotech Private Limited, operating the LivePin brand ("LivePin"), specialises in enterprise-grade GPS hardware, AI dashcams, and fleet management software. We offer a 7-day return window for hardware products. You may request a return within 7 calendar days from the date you receive the product, provided the product is unused, undamaged, and returned in its original packaging with all accessories and manuals included. Any product that arrives damaged, tampered with, or in a non-resaleable condition will be rejected and no refund will be issued. Software subscriptions, platform licences, and all digital services remain strictly non-refundable. By completing a purchase or signing a subscription agreement with LivePin, you acknowledge and agree to this policy in full.
2. Returns — Hardware (Within 7 Days)
Hardware sales, including GPS trackers, AI dashcam units, OBD dongles, and accessory kits, may be returned within 7 calendar days of the delivery date ("Return Window"). To be eligible for a return, ALL of the following conditions must be met: • Return request is raised within the 7-day Return Window via info@livepin.in • The product is unused, un-activated, and shows no signs of wear, damage, or tampering • The product is in its original packaging with all accessories, cables, manuals, and SIM cards included • The product has not been installed, provisioned, or configured on any vehicle Returns that do not meet these conditions will be rejected, and the product will be shipped back to the customer at the customer's expense. No refund will be issued for rejected returns.
3. Damage Check — Returns Will Be Rejected If Damaged
All returned products are inspected on arrival. A return will be REJECTED — with no refund issued — if the product shows any of the following: • Physical damage, cracks, dents, or broken components • Water or liquid damage of any kind • Signs of tampering, disassembly, or unauthorised modification • Scratches, scuffs, or marks from installation or handling • Missing accessories, packaging, or documentation • Evidence that the device was installed, powered on, or activated If a return is rejected, LivePin will notify the customer within 5 business days of inspection and ship the product back at the customer's cost.
4. No Refunds — Software & Subscriptions
All software subscription fees, including platform licences, API access, and add-on modules, are non-refundable. This applies to: • Monthly and annual subscription plans • Unused portion of a billing period after cancellation • Platform onboarding or setup fees • Trial-to-paid conversions Cancellation of a subscription prevents future billing but does not entitle the customer to a refund for the current or any prior billing period.
5. Return Process & Refund Timeline
To initiate a return within the 7-day Return Window: • Email info@livepin.in with your order number, device serial number, and reason for return within 7 days of delivery • LivePin will verify eligibility and provide a Return Authorisation (RA) number and return address • Ship the product in its original packaging with all accessories, including the RA number on the package • Once the product is received and passes inspection (typically within 3–5 business days), a refund will be processed Refunds are issued to the original payment method within 7–10 business days of approval. Original and return shipping costs are not refundable.
6. Exceptions (DOA & Incorrect Items Only)
The following exceptions apply beyond the standard 7-day Return Window: • Dead on Arrival (DOA): A device that is completely non-functional upon first power-up and has not been subjected to physical damage during installation. DOA claims must be raised within 48 hours of delivery with video evidence of the defect. • Wrong Item Shipped: If LivePin ships a product materially different from what was ordered. Claims must be raised within 48 hours of delivery. In both cases, LivePin will, at its sole discretion, arrange a replacement unit. No cash refund will be issued under any circumstance. To initiate a claim, contact info@livepin.in with your order number, device serial number, and supporting evidence.
7. Warranty
Hardware products carry a limited manufacturer's warranty covering defects in materials and workmanship under normal use: • GPS Trackers: 12 months • AI Dashcams: 12 months • Accessories: 6 months Warranty claims are fulfilled through repair or replacement only — not refund. The warranty does not cover physical damage, water damage, tampering, or unauthorised modifications. Warranty service requests must be submitted to info@livepin.in with proof of purchase and a description of the defect.
8. Damaged or Lost Shipments
LivePin ships all hardware with reputable logistics partners. Risk of loss passes to the customer upon handover to the courier. If your shipment arrives visibly damaged, note the damage on the delivery receipt and contact us within 24 hours. We will assist in filing a claim with the logistics provider but cannot guarantee a replacement until the courier investigation is concluded.
9. Chargebacks & Disputes
Initiating an unauthorised chargeback or payment dispute with your bank or card issuer for a purchase covered by this policy is a violation of your purchase agreement with LivePin. We reserve the right to suspend or terminate your account, restrict future purchases, and pursue recovery of amounts reversed through chargebacks where applicable law permits. If you have a genuine issue, please contact us first — most issues are resolved faster through our return or warranty process.
10. Governing Law
This policy is governed by the laws of India. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
11. Contact
For return requests, warranty claims, DOA reports, or any questions regarding this policy, please reach out to: Quantumbees Infotech Private Limited 125, Roy Mallick Colony, Kundu Bagan, Dumdum, West Bengal - 700030, India Email: info@livepin.in Phone: +91 79805 08305